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Thursday, 09/04/2026 04:49

OPES and PVI Insurance Sign Strategic Partnership to Enhance Customer Experience

Hanoi, April 9, 2026 – OPES Insurance Joint Stock Company (OPES) has officially entered into a strategic partnership agreement with PVI Insurance Corporation (PVI Insurance), aiming to enhance customer experience and drive growth in a new phase of development.

Under the agreement, the two parties will implement a comprehensive partnership, initially focusing on motor insurance inspection and claims handling services provided by PVI Insurance. In the following phases, the scope of cooperation will be expanded to include co-insurance programs for home, motor, health, accident, and various other insurance products.

OPES has entered into a strategic partnership with PVI Insurance to enhance customer experience, elevate service quality, strengthen competitive advantage, and create momentum for a breakthrough in 2026.

The combination of OPES’s digital insurance platform, technological capabilities, and user experience with PVI Insurance’s internationally standardized loss assessment and claims handling system, extensive garage network, and proven implementation experience creates a strong and comprehensive synergy. As a result, OPES customers are able to access products and services of the highest quality.

The integration of PVI Insurance’s assessment and claims capabilities helps enhance service quality at critical customer touchpoints, while also optimizing incident handling processes, shortening waiting times, simplifying procedures, and improving transparency.

For motor own damage insurance—one of OPES’s key product lines—the support of PVI Insurance plays a pivotal role in strengthening competitiveness, particularly as OPES continues to expand its partner ecosystem and customer base.

The partnership between OPES and PVI is expected to deliver practical benefits to all customers.

At the same time, the co-insurance programs will create opportunities to offer a more diversified product portfolio, supported by broader service capacity and consistent delivery quality across the market.

Speaking at the signing ceremony, Mr. Nguyen Huu Tu Tri, Standing Deputy Chief Executive Officer of OPES, said: “We see the core of this strategic partnership as enhancing customer experience while strengthening brand value and reputation, and at the same time maximizing each party’s strengths across the insurance value chain. OPES focuses on technology, data, product design, and digital experience, while PVI’s expertise in loss assessment, claims handling, and on-the-ground execution will help us further elevate service quality at the most critical customer touchpoints. This will serve as a foundation for OPES to build solid growth momentum in 2026.”

On behalf of PVI Insurance, Mr. Pham Anh Duc, Chief Executive Officer, shared: “This cooperation agreement reflects the parties’ commitment to long-term collaboration, stronger implementation capabilities, and enhanced risk control. PVI Insurance is committed to delivering the highest quality of service to customers of both parties through its extensive network and the strong professional expertise of its workforce, thereby improving overall operational efficiency throughout the implementation process.” Mr. Duc added that the partnership between PVI Insurance and OPES is expected to strengthen the execution capacity of insurance programs while also contributing to the development of Vietnam’s insurance market in a more professional manner and in closer alignment with international standards.

About OPES:
As a digital insurer within the VPBank ecosystem, OPES has steadily strengthened its position in the market through a development strategy built on technology, data, and user experience. Its lean operating model, flexible product design capabilities, and rapid speed of execution have become key advantages that help OPES stand out in the digital insurance market. The comprehensive partnership with PVI Insurance further demonstrates OPES’s strategic shift into a new phase of deeper growth—one that focuses not only on scale, but also on service quality and execution capability.
About PVI Insurance:
PVI Insurance is currently the leading non-life insurer in Vietnam and is also the first and only company in the country to have maintained an A- (Excellent) financial strength rating from AM Best for four consecutive years. In 2025, PVI Insurance achieved USD 1 billion in revenue, marking a significant milestone for the market.
In the same year, on the international stage, PVI Insurance made a strong impression on the regional insurance map with a double win at the InsuranceAsia News (IAN) Awards for Excellence 2025, receiving two prestigious titles: “General Insurer of the Year” and “Underwriting Initiative of the Year.” The company was also recognized among the Top 3 for “General Insurer of the Year” at the Asia Insurance Industry Awards (AIIA). These international accolades reflect PVI Insurance’s strong all-round operational capabilities, solid underwriting foundation, and high standards in risk assessment and risk management — all of which are key factors underpinning sustainable growth in the insurance industry.
Entering 2026, the company continues to strengthen its financial foundation by increasing its charter capital to VND 5 trillion, further enhancing its capacity to implement large-scale insurance programs.

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